Frequently asked questions

Create an account or sign in, then choose a card pack on Create a card.

Use one clear photo of your pet with their face, ears, and markings visible.

Open My workspace to see your orders and finished cards.

Yes. Open a delivered card in My workspace and use its included revision request.

Open the affected delivered card in My workspace and select Report a problem. Describe the specific defect and add a screenshot or image when it helps show the issue. Missing or damaged output and verified pet, greeting, or card-copy mismatches can qualify; style preference and general dissatisfaction do not. Read our Returns & refunds policy.

Automated review checks the order, card, and evidence. It may close an unsupported report, request one evidence reply, or send a qualifying case to Joseph for a final decision. My workspace shows the outcome and refund status, and we send an email update. A closed web case is final; email support for exceptional follow-up.

If Joseph approves a qualifying defect, we refund that card's share of the amount actually paid to the original Stripe payment. Your other cards stay available.

Your card stays private unless you grant permission for that finished image. Gallery publication is reviewed separately.